Empowering the Hospitality Industry
Through Expertise and Innovation

Kathleen “Katie” Schorn is the founder and CEO of Transformation Hospitality Solutions (THS), a hospitality consulting company that has emerged out of the global pandemic of 2020.

THS was created to deliver services which assist with the transition out of the global pandemic, by offering solutions that make sense for any hotel brand, management company, or hotelier.

For almost 20 years, Ms. Schorn has delivered results to the hospitality industry with experiences ranging from Senior Asset Manager at Wyndham International to forming and successfully growing three small hospitality consulting and management businesses. With a focus on our clients, her vision and insight sets the purpose and path for the business.

Prior to forming Transformation Hospitality Solutions, Katie co-founded in 2005, and served as President and Chief Operating Officer of PHM Hospitality, Inc., a premier hotel sales and marketing consulting company to the hospitality industry.

PHM Hospitality later merged with PHM Management creating the premier hotel consulting company focusing not only on sales and marketing but also on operational consulting and asset management, which is where she served until June 2020.

Michael Schorn was appointed as the Chief of Staff for Transformation Hospitality Solutions (THS) in November 2021. In this capacity, Michael is responsible for overseeing the daily operations, supporting the delivery of all services to our clients and customers, and is also the Company’s senior financial executive with responsibility for accounting, finance, treasury, corporate human resources, tax compliance, and the establishment of internal controls for the enterprise.  With a passion for process improvement, he is focused on coordinating organizational procedures for optimizing efficiency and productivity for the business.

Most recently, Mr. Schorn held several financial roles with increasing responsibilities at Purple Land Management (PLM), a growing services business. During his ten-year tenure with PLM, he focused on hiring and developing a financial team, and preparing the business for additional investors, which included the preparation for and the management of a successful first external audit. Prior to PLM, Michael began his career as a staff accountant in two accounting services firms where he advised and prepared financial statements and tax returns for small businesses and individual clients.

Michael attended Benedictine College, where he received a Bachelor of Arts in Accounting. He is a Certified Public Accountant (CPA), licensed in the state of Texas, and is a member of The Texas Society of Certified Public Accountants Fort Worth chapter.

Sandra Barron joined Transformation Hospitality Solutions in 2025 as Director of Talent & Culture Solutions. In this role, Sandra provides strategic HR leadership across the organization and serves as a key member of the corporate team. She is responsible for driving people-centered initiatives, overseeing compliance and talent strategies, and fostering an inclusive and high-performance culture at THS.

Sandra is a seasoned HR executive with over 20 years of experience across hospitality, restaurant, aviation, manufacturing, engineering, and consulting industries. She is known for building HR departments from the ground up, leading complex change initiatives, and developing scalable systems and frameworks that enhance business performance. Sandra brings a global perspective to the role, having led HR operations across North and South America, Canada, and the Caribbean, including extensive expertise in immigration, global mobility, and international employment law.

Prior to joining THS, Sandra served in senior HR leadership roles at SolutionWorks, Collinson Group, Nefab Packaging, and M Crowd Restaurant Group. She also founded and led HR Talent Resources, an HR consultancy focused on supporting high-growth organizations with strategic workforce solutions. Sandra has been instrumental in organizational design, executive recruiting, talent development, DEI, and HR technology implementation throughout her career.

Sandra earned both her MBA and BSBA from Universidad InterAmericana in Puerto Rico. She holds multiple HR certifications, including SHRM-SCP and SPHR, and has completed specialized training in California employment law, behavioral assessments, and leadership coaching through the John Maxwell Team. Sandra is bilingual in English and Spanish and brings a deeply rooted servant leadership approach to her work.

Klaus Schonewald is Senior Vice President, Growth & Partnerships at Transformation Hospitality Solutions, where he is responsible for driving the company’s revenue strategy, strategic partnerships, and scalable growth initiatives. Working across business development, recruiting, and operations, he focuses on strengthening client relationships, expanding market opportunities, and building the systems and processes that support THS’s continued growth.

With more than 30 years of experience in hospitality, travel technology, and commercial leadership, Klaus has built a career helping organizations accelerate revenue growth through strategic partnerships, operational excellence, and customer-focused solutions. His expertise spans hotel ownership groups, management companies, global hotel brands, and hospitality technology, providing him with a comprehensive understanding of the industry’s evolving workforce and commercial landscape.

Prior to joining THS, Klaus held executive leadership positions with IBS Software, Onyx CenterSource, Rovia, Pegasus Solutions, and Sabre Corporation. Throughout his career, he has partnered with hotel owners, operators, and commercial leaders to develop growth strategies, strengthen customer relationships, and deliver measurable business results. His experience includes contributing to significant pipeline expansion, revenue growth, and go-to-market initiatives while supporting thousands of hotel relationships across North America.

Known for his strategic mindset and collaborative leadership style, Klaus is passionate about building high-performing organizations that create long-term value for clients, consultants, and business partners. He believes sustainable growth is achieved through strong partnerships, disciplined execution, and a commitment to delivering exceptional service.

Klaus earned both his MBA in Finance and his Bachelor’s degree in Economics from the University of Münster in Germany.

Dana Taylor is Vice President of Business Development at Transformation Hospitality Solutions, focused on driving business development efforts and building long-term partnerships across hotel ownership groups, management companies, and property-level leadership.

Dana brings more than 30 years of hospitality experience spanning sales, operations, and portfolio leadership. Prior to THS, she spent six years with PHM Management as Vice President and Director of New Business Development, where she partnered closely with THS Founder and CEO, Katie Schorn, driving portfolio growth and expanding client relationships.

Dana began her career with John Q Hammons Hotels, earning recognition as part of a Sales Team of the Year. She has since held roles across Marriott, IHG, and Hilton, including Director of Sales and Marketing, General Manager, and Area Manager with oversight of 43 hotels across eight states and Canada. She has also worked with Sage Hospitality, Intermountain Management, Circa Capital, and Driftwood Hospitality, driving revenue strategy, budgeting, and performance-focused sales initiatives.

Dana attended the University of Arkansas, studying General Business with a minor in Marketing.

The Business Services & Operations Manager builds upon relationships with existing THS clients to understand their temporary staffing (Task Force) needs. Windy oversees assignment extensions of THS consulting staff currently working on client sites. She develops relationships with THS consulting staff, monitors assignments, and determines availability should the client wish to extend an assignment. Windy also manages the THS talent database and automation functions.

Windy is a “veteran” in the hotel/hospitality industry with significant experience working in various leadership roles for major brand and boutique hotels. She transitioned to the task force industry several years before coming to THS in 2021.

The Payroll Manager serves as the main point of contact for THS payroll and new hire related matters for all Task Force consultants, including on-boarding. Amanda manages all consultant agreements through the life-cycle of employment. She interacts regularly with both consultants and clients for all assignment needs. Amanda has a background in administration and accounting for a variety of industries. She joined THS in 2021.

The Travel Coordinator makes all travel arrangements for THS Consultants to and from THS client locations. Missi researches flights and ground transportation to secure the most cost effective and efficient travel. Missi manages compliance with the THS Travel Policy. She monitors travel and is available to assist both client and consultant with any travel questions.

Missi’s career prior to THS took her in a number of directions — education, real estate, cosmetology, and scheduling coordinator for a private company where she was heavily engaged in arranging company travel. She joined THS in 2022.

Cindy Ezirio is a highly accomplished Senior Talent Acquisition Specialist at THS specializing in aligning top-tier talent with the diverse needs of our esteemed clients. Her approach to talent acquisition is results-driven, marked by a strategic blend of tech-driven methodologies and innovative sourcing techniques.

With a proven track record in both Hospitality Sales and Talent Acquisition, Cindy’s professional journey includes a role as an Area Sales Manager for Interstate Hotels and Resorts in the New York market and an extensive background with Marriott International properties, including the Sawgrass Marriott Golf Resort & Spa and the World Golf Village Renaissance Resort where she served as a dual property Resorts Sales Manager and consistently surpassed sales targets. Her recruitment expertise extends to acquiring talent for high-profile corporate clients for particularly challenging roles with extensive travel and relocation requirements.

She holds a Bachelor’s degree in Hotel Management and has further enriched her skills through international operations management studies abroad.

THS is pleased to welcome My Duong to our team in the role of Talent Acquisition Specialist.  The Talent Acquisition Specialist works in collaboration with our recruiting and business development staff in placing the right talent in the right positions for both Task Force and regular full-time assignments.  The Talent Solutions Associate takes special care to ensure the integrity of our database of quality professionals, by monitoring and updating skills and talents.  In addition, this position establishes new client accounts and updates current accounts with appropriate changes. Finally, the Talent Solutions Associate maintains positive relationships with our valued consultants and clients on an on-going basis to better understand and serve talent needs.

My has a background in the hospitality industry, having worked in sales, catering, and convention services for Hilton Worldwide, and Marrott International, and as an account manager for Oakwood Worldwide corporate housing.  In addition to her focused hospitality experience, My spent a number of years recruiting talent, working with Goodwin Recruiting, Pinnacle Group and Hire Effect.  She is well versed in the activities and processes to service our consultants and hotel clients with excellence.

In her free time, she enjoys singing in the choir and volunteering with the youth group at her church.

THS is thrilled to welcome Maddie Hampton to the team in the role of Executive Administrative Assistant to the CEO. In her position, Maddie will collaborate closely with senior leadership to streamline scheduling, communication, and administrative support, ensuring the smooth operation of the executive office. She will manage key projects, coordinate internal and external communications, and help plan business gatherings and events. Maddie’s attention to detail and organizational skills will play a pivotal role in keeping the CEO’s office running efficiently.

Maddie brings with her a strong background in high-level personal assistance, having worked with prominent business leaders in both family office and corporate settings. Her experience includes managing large estates, organizing international travel, and assisting with private gatherings and high-profile events. Previously, Maddie held various positions at Arkansas State University, where she honed her skills in project management, team logistics, and donor relations, further strengthening her ability to handle complex tasks and maintain effective communication under pressure.

In her free time, Maddie enjoys staying active and is passionate about community service. She enjoys volunteering and participating in local events, reflecting her commitment to giving back to the community.

Conchita Tormos is a detail-oriented Billing Specialist at THS with a strong background in financial operations, client support, and process optimization. Her work is defined by precision, accountability, and a commitment to maintaining accurate and efficient billing systems that support both internal teams and client relationships.

With a proven track record across billing, accounts payable, and retail management, Conchita brings hands-on experience from roles at Facility Solutions Group, Presco Products, and Lane Bryant. Her professional journey reflects a balance of analytical rigor and customer-focused service, including resolving billing discrepancies, managing audits, reconciling accounts, and supporting cross-functional teams to improve operational efficiency.

She holds an Associate of Science in Finance and is known for her meticulous attention to detail, strong communication skills, and ability to streamline processes that enhance accuracy and performance across the organization.

Johnny Sluder is a highly accomplished Accounting and Finance professional at THS, specializing in financial reporting, compliance, and process optimization to support scalable, high-performance operations. His approach is detail-driven and disciplined, combining strong technical expertise with a practical understanding of business needs.

With a proven track record across corporate, public accounting, and military environments, Johnny’s professional background includes senior-level accounting leadership roles overseeing multi-entity financial reporting, month-end close, and GAAP and IFRS compliance. He has managed and developed accounting teams, streamlined financial processes through automation, and supported complex organizations ranging from global corporations to CPA firms and government entities.

Johnny holds a Bachelor of Arts in Accounting and is currently pursuing his MBA in Accounting. He brings a global mindset, multilingual capabilities, and a steady, service-oriented leadership style that aligns with THS’s commitment to excellence and partnership.

Kaleen Bennett serves as Business Development Executive at THS, where she is responsible for expanding client partnerships and aligning tailored workforce solutions with the evolving needs of hotel ownership groups, management companies, and property-level leadership.

With a strong track record in hospitality sales leadership, Kaleen’s background includes regional and area-level roles where she led multi-property sales strategies, increased market share, and strengthened client engagement across diverse portfolios. She has successfully developed and executed revenue strategies, managed sales pipelines, and leveraged market data to identify growth opportunities while consistently delivering on performance goals. Her experience spans nationally recognized brands and multiple markets, giving her a well-rounded perspective on both on-property execution and above-property strategy.

In addition to her corporate experience, Kaleen founded and led her own consulting business, where she focused on optimizing operations, enhancing service delivery, and building strategic partnerships to support sustainable growth.

Kaleen holds a background in Business Administration from the University of Memphis and brings a disciplined, solutions-oriented mindset that aligns with THS’s commitment to service, excellence, and partnership.